Looking to grow your professional skills and experience within Busways? take the leap and apply today to start your journey as a Community Relations Officer across our Region 1 network.Our Environment & Benefits:Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee. Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services.Career Progression, the chance to fulfil higher duties or undertake additional roles.Employee Referral Programs, the opportunity to earn a cash bonus for successfully referring qualified candidates for selected positions.On site secure parking for employeesAccess to tax savings through novated leasing and salary packing providers that partner with Busways.More About the Role:Busways’ customer commitment is to provide a service that makes customers feel safe, welcome, comfortable, and impressed every time they travel with us. We believe that every single person in our team contributes in some way to the journey experience for our customers, no matter how indirectly - what you will do in this role will have some impact down the line to the customer.The primary purpose of the role is to assist in the delivery of customer support activities on the bus network. This includes providing information to customers about their transport journeys, checking passenger fare compliance and supporting student passenger journeys. The role also plays an important role in supporting bus drivers on the network in their customer interactions and gathering information on behalf of internal departments to help improve the reliability, comfort, and convenience of bus services.Day-to-day you will:Work on the network as a uniformed service ambassador providing customer service assistance - such as answering questions, helping customers use travel apps, giving directions to servicesConduct fare inspections on services Support student passenger management Board services to help drivers with handling challenging customer situationsProvide mentoring to drivers to support customer service skills development and learning from customer interactionsAssist scheduling with service monitoring activities as scheduled Support incident investigations and audit activitiesAbout you:Friendly and courteous with a customer service mentality and desire to create positive experiencesInterested to understand people, including appreciation for diversity and unique user experiencesExceptional interpersonal skills, with ability to effectively communicate and show empathyResilient to the challenges that arise working on the customer frontline, with the ability to work calmly and effectively under pressureGreat organisation and time management skills to achieve goals within timeframesTechnical proficiency using tablet devices and app-based toolsIt would be beneficial if you have:Experience working in public facing roleExperience in de-escalating conflictAbility to speak multiple languages Apply now: If you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your suitability to the role Individual applications will be processed as soon as they are received. Applications can be submitted by clicking 'Apply Now' For any queries about the role please contact the recruitment team on the above email address or give us a call on 02 9497 1800 or email us at recruitment@busways.com.auBusways is committed to being an Equal Opportunity Employer, with a workforce that reflects the diversity of the communities we serve. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and those from diverse social, cultural, and gender backgrounds.No Agency Applications
AUD
Penrith
2750
